Information Communication Technician
Develop job ready IT professionals with the skills to support, maintain and troubleshoot modern IT systems and services. Apprentices build strong technical foundations through a shared core curriculum before progressing onto a specialist pathway aligned to their role and career development.
The Information Communication Technician apprenticeship programme is to develop competent, job-ready IT support professionals who can install, maintain, troubleshoot and optimise IT systems and services in line with employer needs and the Information Communications Technician standard. The programme is designed around a shared core curriculum, ensuring all apprentices build strong foundations in IT systems, hardware, software, networking fundamentals, security, customer support and professional practice, while enabling role-specific development through employer-informed focus areas. This ensures the training remains relevant, contextualised and directly applicable to the apprentice’s day-to-day role. Delivered through a blended learning model, the programme provides apprentices with a strong foundation in hardware, operating systems, networking, cyber security, cloud technologies, troubleshooting and customer support.
Professional Recognition Industry certifications such as CompTIA Network+ (N10-009).
Our blended learning model combines: Live online workshops Practical technical labs Digital learning resources Work-based projects One-to-one coaching and progress reviews Independent study Workplace application of learning This approach allows learners to develop technical expertise while applying new skills directly within their role.
Designed for aspiring and existing IT professionals, this apprenticeship is perfect for anyone looking to build a successful career in technical support, infrastructure, networking or cloud technologies. Whether you are working in a service desk role, supporting end users, maintaining IT systems, or beginning your journey into cloud services, the programme provides the knowledge, skills and experience needed to develop your career and thrive in a rapidly evolving technology sector. Typical roles include; IT Support Technician, Service Desk Analyst, Infrastructure Technician, Network Support Technician, Systems Support Technician, Cloud Support Technician and Junior Cloud Engineer.
Up to 15 months, combining learning, workplace application and on-programme assessment through a portfolio and professional discussion.
Apprentices will have access to expert trainers, industry-leading digital resources, and practical lab environments that bring learning to life. By engaging with a community of apprentices from different organisations and sectors, they can exchange ideas, broaden their perspectives and learn from real-world experiences.
We host regular networking events that connect learners with industry professionals. These events provide valuable insights and opportunities to build relationships within the sector. Engaging with peers and mentors can significantly enhance your career prospects.
Every apprentice is supported throughout their journey, with personalised guidance to help them build confidence, overcome challenges and get the most from their programme.
Explore Your Funding Options with Us
Our apprenticeship programmes are designed to be accessible for all. We offer various funding options to ensure that schools and businesses can invest in their workforce without financial strain.
Levy Funding
Fully funded through the Apprenticeship Levy for eligible employers.
Non-Levy Support
Non-levy employers only contribute 5% of the total cost.
Why Choose Primary Goal?
Our apprenticeships are designed with the future in mind, equipping learners with the skills needed to thrive in a rapidly evolving workplace. Partnering with industry leaders, we ensure our programmes remain relevant and impactful.
Future-Focused Training for Tomorrow's Workforce
Stay ahead with apprenticeships that evolve alongside technology and industry demands.
Trusted Partnerships for Real-World Impact
We collaborate with schools and employers to create programmes that deliver tangible results.
Proven Outcomes for Lasting Success
Our track record speaks for itself, with countless learners achieving their career aspirations.
Flexible Delivery to Suit Your Needs
We adapt our programmes to minimise disruption while maximising educational value for all stakeholders.
The impact of our staff carrying out an apprenticeship has been huge. It's been a really positive experience. So the knowledge and the experiences that staff have had have been cascaded and shared with other staff and has improved their professional development. It's also been really useful for other leaders in the school who have had the opportunity to develop and implement other software and technologies to enable them to work in a more effective ways.
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